BMO Bank of Montreal

My husband and I went in to the BMO bank today to inquire about a transfer our son needed to another account. At no time were we asked to discuss the situation privately, instead the entire bank was privy to the conversation. The individual in question (not sure if it was the manager or a teller) did not introduce herself, or offer any solutions. The entire situation was very unprofessional and left us feeling deflated. We decided at that moment that we did not want to ever step foot in the bank again. We went to a Collingwood BMO bank and had the opposite response. The bank teller and manager were extremely professional. They were empathetic, supportive, and managed to find a solution to our problem. Their customer service was outstanding! We have decided to move our business from the Meaford BMO, to the other location. It is unfortunate that the community we have lived in for 35 years did not respect our privacy, offer support, or find a solution to a unique problem.