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Intercity Magicuts

1000 Fort William Rd,  Thunder Bay,  ON    P7B 6B9
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   8 years ago
One of the employees, Veronica was extremely helpful and kind. Manager on the other hand needs to take a customer service course! Absolutely horrified with the way I was treated when I needed to return a product due to an extreme allergic reaction to one of their creams! Bought the cream the day before (40$ at that) and after doing a test swab of the product, my hands blistered for 4 hours. Spoke to the manager and explained my reaction and she simply told me that I could regift the cream but refused to offer any sort of refund or exchange. If you cant stand by your products you should go into another field. Absolutely disgusted with the way management handled this situation.

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